You changed your mind or the product ordered on fwapparel.com doesn’t match your needs? You may return your purchase within 14 days of receiving it for a full refund or an exchange. The product should be in new condition, in its original packaging and still hold its labels. If the product has been damaged, worn or has had the labels removed, it will not be possible for us to issue a refund.
If you wish to exchange an item, we encourage you to process a return and place a new order, as we cannot hold stock while an exchange is being processed. We strongly encourage you to order items with reason, to avoid the environmental cost of returning items to the warehouse.
Upon receiving the product, we will issue a full refund within 14 days. Refunds will be issued using the same means of payment as the original order.
NOTE: Please do not ship to the shipper address until you have been given a return number and advised to do so. This is very important! Our warehouse is shared with other awesome companies and although we like them, we don’t want your returns ending up on their shelves.
To begin the returns process, simply fill in the form below. One of our team members will get in touch with you to provide instructions. Before you start the returns process, please ensure you have the following to hand:
- Order number
- Delivery name
- Email address order confirmation was sent to
- Product(s) you wish to return/exchange
- Reason for return